Who Answers
Who Answers
DRS helpline phone number
Who Answers?

Calls to the website’s main helpline are answered by Wert Inc., a call center that specializes in helping individuals and families across the United States find resources for substance use disorder.

Addicted.org and Wert Inc. do not own any rehab or addiction services. This means our helpline can provide completely independent and unbiased advice to help you find the rehab service most suitable for you or your loved one.

Please note that if you are calling from California, your call will be answered by Alli Intervention, an intervention service based in California. However, when calling the helpline, you are under no obligation to use any of their services.

Our helpline comes at no cost to the caller and offers complete confidentiality.

You can also browse our comprehensive list of addiction treatments by state by visiting our homepage. Don’t hesitate to reach out by calling our helpline or filling out our contact form if you need help finding the right rehab center or detox program. However, if you believe you have a medical emergency, you should immediately call 911.

For more information, visit our What Happens When You Call Our Helpline page.

HomeRehabsIllinoisCook CountyChicagoYouth Outreach Services – Austin Office

Youth Outreach Services – Austin Office

Updated on: 30 July 2026

About this center

Youth Outreach Services (YOS) is a nonprofit organization that has been partnering with at-risk youth and their families in Chicago since 1959. The Austin office provides community-based substance use intervention services as part of the organization’s broader counseling program, which serves youth across 23 Chicago neighborhoods and surrounding suburban communities. YOS is accredited by the Council on Accreditation and is a United Way partner organization.

Substance Use Treatment for Youth

YOS delivers substance use screening, assessment, and treatment to young people struggling with alcohol or drug use. The program focuses on helping youth recognize how substance use is negatively affecting their lives and building the skills needed to reduce or eliminate use. YOS also serves as the exclusive provider of substance abuse screening, assessment, and treatment at Illinois Youth Center facilities in Chicago, St. Charles, Warrenville, and Pere Marquette, extending its reach to incarcerated youth in state facilities.

Counseling and Support Services

Beyond substance use treatment, the Austin office is part of a broader continuum of YOS counseling services that includes individual, family, and group therapy, outreach and mentoring, and 24/7 crisis intervention. The organization accepts insurance and managed Medicaid. YOS reaches approximately 3,000 youth annually across its service areas, guided by the belief that all young people are capable of excellence and deserve the support needed to face life’s challenges with confidence and dignity.

Center at a glance

Location
5910 West Division Street, Chicago, IL
Experience
Founded in 1959 | 67 years of operation
Language
English
Business Hours
Monday to Thursday - 12pm to 8pm
Friday - 9am to 5pm
Cost of Treatment
Low-Cost Options

Not sure if this is the right center for you or a loved one?

Call our helpline and a specialist will help you compare options, check insurance, and find the best fit.
✔ Complete Confidentiality
✔ Free Consultation
✔ Available 24/7

Things to know

Professional/ medical staff

Lisa Nicklas, MA, LCPC | Director of Prevention and Interventions
Jessica Mayans, MS, LCPC | Director of Behavioral Health

Insurance plans accepted

Aetna
Blue Cross Blue Shield
Medicaid
Medicaid Managed Care
Medical Assistance Program
Molina Healthcare

Other payment options

Self Payment
Sliding Fee Scale

Services & amenities

Treatment Types

Outpatient

Services Offered

Assessment
Drug Prevention and Education
Substance Abuse Counseling

Clientele Served

Adolescents
LGBTQ+ Community
Services for Criminal Justice Clients

Trust Factors

Accredited by the Council on Accreditation
Client Testimonials
Evidence-Based Approach
Licensed by the Illinois Department of Human Services Division of Substance Use Prevention and Recovery (SUPR)
Licensed Staff
Member of United Way
Non-Profit Organization

Contact this center

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