Who Answers
Who Answers
DRS helpline phone number
Who Answers?

Calls to the website’s main helpline are answered by Wert Inc., a call center that specializes in helping individuals and families across the United States find resources for substance use disorder.

Addicted.org and Wert Inc. do not own any rehab or addiction services. This means our helpline can provide completely independent and unbiased advice to help you find the rehab service most suitable for you or your loved one.

Please note that if you are calling from California, your call will be answered by Alli Intervention, an intervention service based in California. However, when calling the helpline, you are under no obligation to use any of their services.

Our helpline comes at no cost to the caller and offers complete confidentiality.

You can also browse our comprehensive list of addiction treatments by state by visiting our homepage. Don’t hesitate to reach out by calling our helpline or filling out our contact form if you need help finding the right rehab center or detox program. However, if you believe you have a medical emergency, you should immediately call 911.

For more information, visit our What Happens When You Call Our Helpline page.

Marcel Gemme

Marcel Gemme

CEO and Founder: DRS
Drug and Alcohol Treatment Specialist (DATS)

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Last Updated: Tuesday, 7 July 2026

Marcel Gemme is a Drug and Alcohol Treatment Specialist (DATS) and a member of NAADAC, the Association for Addiction Professionals, and the International Society of Substance Use Prevention and Treatment Professionals (ISSUP). With more than 26 years of professional experience and over 39 years in personal recovery, Marcel specializes in helping individuals and families find treatment, with particular expertise in cross-border placement between the United States and Canada. He is the founder and CEO of DRS, which operates Addicted.org in the United States and Drugrehab.ca in Canada. The Canadian site is recognized by the Government of Canada as a country-wide resource for substance use support.

Marcel began his career at a drug rehabilitation center in 2000, where over five years he worked across the treatment process: intake assessment, family counseling, supporting clients during withdrawal, and guiding them through the phases of residential rehabilitation. Working directly with families and friends of people struggling with substance use, he saw firsthand how much strain addiction puts on a family and how it can fracture relationships. That experience continues to shape his approach to family-side work today.

Since 2005, Marcel has worked alongside his family and other addiction professionals to build two of the largest substance use resource websites in North America. Together, Addicted.org and Drugrehab.ca help millions of people each year by providing listings of every type of drug rehab service available, paired with educational content on the evolving subject of addiction recovery.

Marcel's Own Recovery

Marcel got sober in 1987 after using drugs every day for seven years. For most of that time, he told himself he could stop whenever he wanted. He was lying to himself. His life had become chaotic. He would come home from work, eat, and smoke weed or hash until he almost passed out. He was in financial trouble supporting the habit, and had started being dishonest with people at work and at home. The turning point came when someone he had been honest with about his drug use asked him directly if he wanted to change. He was ready.

What he learned from going back into his old environment afterward continues to shape the advice he gives people leaving treatment today. He was hesitant about reconnecting and decided to pick carefully who to see first. The first friend he visited asked him where he had been. Marcel told him he had gotten clean. The friend was happy for him, even emotional about it. That was the exception. When Marcel told the rest of his old crowd, most laughed, didn’t believe him, or asked him why he was doing it. One night he sat down to play cards with three friends. Two had used with him for years. He told them he was clean. One acknowledged it. The other rolled a joint and offered it to him.

Out of about ten people from that period, one friend stayed. That experience is the foundation for one of his standing pieces of advice: people leaving treatment should not go back to friendships whose common ground was using.

Marcel's Approach to Treatment

After more than two decades of placement work, Marcel has developed clear positions on what makes treatment effective, grounded in cases he has worked through directly.

Why people use

Marcel sees addiction less as a choice and more as a substitution. With the exception of people who develop dependence after legitimate medical prescription of opioids, the individuals he has placed over the years share a common pattern: a missing skill or capacity, often around communication, handling pressure, or managing emotions, that drugs or alcohol filled in for. Treatment that does not address the underlying gap, in his experience, leaves people vulnerable when they return to the conditions that originally pushed them toward the substance.

Working with families

In Marcel’s experience, the most common mistake families make is enabling. Providing money, shelter, or support out of love or guilt can remove the natural consequences that often push a person toward treatment. He approaches families as active participants in the process and has guided parents and spouses through months of preparation before a placement becomes possible. His position is that families often need as much support and education as the person they are trying to help.

Cross-border placement

Marcel has unusual specialization in cross-border placement between the United States and Canada. In the early 2000s, he established agreements with Canada Immigration that allowed US clients to enter Canada for treatment under temporary permits, including for clients with non-violent criminal records related to substance use, where convictions would normally prevent entry. He has personally escorted clients across the border, handled customs, and managed the legal and logistical challenges of moving individuals in active addiction between two countries’ treatment systems.

Why Substance Use and Addiction Recovery?

We asked Marcel about his motivations for dedicating his life to helping individuals and their families with substance use issues.

What motivates you to help people with drugs and alcohol?

This is an excellent question. When I was 15, I had a significant adverse change in my life. I started to get bored, and drugs became a solution for me. Until 27, I had used drugs every day for the last seven years, and it almost killed me. I had help and have been sober for over 39 years. From that point, it became my purpose in life to help others so they could have the same chance I had to get help.

Why should people trust you when it comes to the topic of drug rehabilitation?

First, my experience goes beyond books and courses. When I talk to someone with a substance use problem, I fully understand their feelings, thoughts, and urges to use drugs or alcohol since I have experienced it first-hand. For me, you can have read all the books and classes about a subject, but if you did not go in the field, see the devastating destruction of substance use, see someone getting through his demons and get his life back. You cannot understand addiction! I worked at a drug rehab facility for five years with addicts and families as an intake counselor to help people recover their lives. I am also certified by three different organizations in the field of addiction.

What is the most defining personal experience that solidified your purpose?

It started when I was nine years old. I was back from school, and my mom told me that one of my cousins went into my uncle’s baseman and shot himself. Fortunately, he is still alive today. Then she said: “Son, this is what is going to happen if you use drugs.” I was terrified.

So, that was my education about drugs!

I got to age 15, I saw one of my friends smoking pot, and he, for sure, did not want to kill himself. I tried it and thought she did not know what she was talking about. I used drugs for 11 years, and I got to the point where I was using every day for seven years. It was until I achieved sobriety that I realized the effects of lousy drug education. Therefore, we are now building drug education programs for kids and teens. The goal is to create one of North America’s most extensive drug education programs.

If you have any questions for Marcel, you can email him directly at Marcel@addicted.org

Marcel Gemme's Certifications

STAYING INFORMED

The ever-evolving addiction recovery world requires someone to stay up to date with current trends and information constantly. Marcel continues his education in a variety of ways so he can provide the most relevant information to the public.

  • He is a Licensed Drug and Alcohol Treatment Specialist graduate with Honours of Stratford Career Institute.
  • A certificate from The University of Adelaide for completing a course entitled AddictionX: Managing Addiction: A Framework for Successful Treatment.
  • Marcel has also received a certificate from Harvard for completing a course entitled The Opioid Crisis in America.
  • Marcel is also an active member of the Association for Addiction Professionals (NAADAC)

Marcel's Books and Podcast

Marcel uses his experience to provide helpful information to individuals affected by substance use. Marcel has written two books on substance use. He also hosts a podcast called From Prevention to Recovery.

Podcast

Marcel hosts a podcast (From Prevention to Recovery) on substance use, recovery, and addiction policy, featuring conversations with practitioners, researchers, and people in recovery. Guests have included West Virginia fire chief Jan Rader and Joe and Susan Murphy.

This is Marcel’s first book, available on Amazon. Get it here!

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Marcel Gemme's Book: The Facts About Marijuana

This is Marcel’s SECOND book, available on Amazon. Get it here!

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Marcel Gemme's Book: Inside the World of Substance Use

Marcel Gemme's Writer Profiles

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MARCEL GEMME ON THE WEB

Marcel regularly uses his expertise to provide information on drug safety and education. He has helped many websites spread awareness on the issues surrounding substance use.

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Blunt Therapy
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The Health Journals
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Startup
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Sober Nation
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Thrive Global
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Elephant Journal
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The Medium
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The Fix
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Angie's Diary
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Safe Search Kids
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Alabama A&M University

MARCEL GEMME IN THE NEWS

My latest Work

My latest project is SUPE: Substance Use Prevention Education. The idea grew out of what I lived through. I used drugs for 11 years before I got clean, and I have spent more than two decades since helping people find treatment. After I got sober, I realized how badly drug education had served me growing up, and how little had actually changed for the kids growing up today.

SUPE is built to do it differently. My team and I have created a full curriculum with videos, interactive exercises, and lesson material for kids, teens, teachers, emergency service workers, and seniors. The goal is to give people real information they can use, not scare tactics that get tuned out the first time real life contradicts them. I believe people can live full lives without drugs, and that starts with telling them the truth early.

OTHER ENDEAVOURS

Marcel also works on a senior care website, Excellent Care Decency & Optimal Living, ECDOL. When Marcel’s mother became older, he saw a lot of similarities between finding proper care for aging adults and finding proper drug rehab. With so many options and misinformation on the subject of senior care, he decided to create a resource for individuals and families to help them make informed decisions.