Who Answers
Who Answers
DRS helpline phone number
Who Answers?

Calls to the website’s main helpline are answered by Wert Inc., a call center that specializes in helping individuals and families across the United States find resources for substance use disorder.

Addicted.org and Wert Inc. do not own any rehab or addiction services. This means our helpline can provide completely independent and unbiased advice to help you find the rehab service most suitable for you or your loved one.

Please note that if you are calling from California, your call will be answered by Alli Intervention, an intervention service based in California. However, when calling the helpline, you are under no obligation to use any of their services.

Our helpline comes at no cost to the caller and offers complete confidentiality.

You can also browse our comprehensive list of addiction treatments by state by visiting our homepage. Don’t hesitate to reach out by calling our helpline or filling out our contact form if you need help finding the right rehab center or detox program. However, if you believe you have a medical emergency, you should immediately call 911.

For more information, visit our What Happens When You Call Our Helpline page.

Our Drug Rehab Vetting Process

Last Updated: Thursday, 20 August 2026

At our organization, we are committed to providing a trustworthy and reliable directory of drug rehab centers to help individuals and families find the best possible care. Our team has invested over 15,000 hours researching and evaluating facilities to ensure we list only the most reputable and effective treatment centers. We follow a rigorous and transparent selection process designed to uphold the highest standards while prioritizing quality and safety. Below, we outline the key criteria and steps we take to evaluate and select the drug rehab centers included in our directory.

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Our Selection Criteria

1. Ensuring Transparency

We prioritize rehab centers that demonstrate openness in their operations. This includes clear communication about their treatment programs, costs, success rates, and policies. Transparency builds trust, and we carefully review each center’s website to ensure they provide accurate and comprehensive information to prospective clients.

2. Evaluating Website Reviews

To gauge the reputation and performance of a rehab center, we analyze reviews on their website and third-party platforms. We look for consistent patterns in feedback, focusing on testimonials that highlight positive outcomes, compassionate care, and professional service. While we acknowledge that no center is perfect, a strong track record of positive reviews is a key indicator of quality.

3. Verifying Legitimacy

Legitimacy is non-negotiable. We conduct thorough due diligence to confirm any licensing or accreditation. If any doubts arise during our evaluation, we reach out directly to the center to clarify any possible discrepancies. This ensures that only legitimate and compliant facilities are included in our directory.

4. Assessing Staff Credentials

We verify that the credentials of a center’s staff align with the services they provide. For example, if a center offers counseling or therapy, we ensure their team includes licensed addiction counselors or therapists with relevant certifications. If specialized treatments like medical detoxification is offered, we confirm that qualified professionals, such as medical doctors or nurse practitioners, are on staff when required. However, we do not expect centers to employ medical doctors unless their services necessitate such expertise. This ensures that staff qualifications match the scope of care provided, guaranteeing competent and professional treatment.

5. Staying Informed About New Techniques

The field of addiction treatment is constantly evolving, with new therapies and approaches emerging regularly. We stay vigilant about these advancements and evaluate whether centers incorporate evidence-based practices that are both safe and effective. This includes reviewing the safety protocols for any innovative treatments to ensure they meet industry standards and prioritize patient well-being.

6. Checking Facility Accreditation

In addition to the provided criteria, we verify whether the rehab center is accredited by recognized organizations, such as the Joint Commission or the Commission on Accreditation of Rehabilitation Facilities (CARF). Accreditation indicates that a facility meets rigorous standards for quality, safety, and patient care, further reinforcing its credibility.

7. Reviewing Treatment Success Metrics

To provide an authentic and unfiltered perspective on a rehab center’s reputation, we include a link to their Google Reviews in their profile. Unlike reviews on a center’s own website, Google Reviews cannot be modified by the facility, ensuring greater transparency and reliability. This allows users to access credible feedback from previous clients to make informed decisions.

Our Commitment to You

Our directory is more than just a list of rehab centers, it’s a resource built on trust, diligence, and a commitment to helping those in need. By adhering to these stringent criteria, we ensure that every center we recommend meets the highest standards of care and professionalism. We continuously monitor and update our directory to reflect changes in the industry and maintain its relevance and reliability. If you have any questions about our selection process or need assistance finding the right rehab center, we’re here to help.