Who Answers
Who Answers
DRS helpline phone number
Who Answers?

Calls to the website’s main helpline are answered by Wert Inc., a call center that specializes in helping individuals and families across the United States find resources for substance use disorder.

Addicted.org and Wert Inc. do not own any rehab or addiction services. This means our helpline can provide completely independent and unbiased advice to help you find the rehab service most suitable for you or your loved one.

Please note that if you are calling from California, your call will be answered by Alli Intervention, an intervention service based in California. However, when calling the helpline, you are under no obligation to use any of their services.

Our helpline comes at no cost to the caller and offers complete confidentiality.

You can also browse our comprehensive list of addiction treatments by state by visiting our homepage. Don’t hesitate to reach out by calling our helpline or filling out our contact form if you need help finding the right rehab center or detox program. However, if you believe you have a medical emergency, you should immediately call 911.

For more information, visit our What Happens When You Call Our Helpline page.

An Addicted.org Original Video Podcast

From Prevention to Recovery

From Prevention to Recovery is an educational video podcast produced by Addicted.org. Each episode features in-depth conversations with professionals, advocates, and individuals with lived experience, exploring prevention strategies, real-world challenges, and paths forward for individuals, families, and communities.

About From Prevention to Recovery

This podcast was created to expand Addicted.org’s mission beyond written resources by offering in-depth video conversations that educate, inform, and humanize prevention and recovery-related topics.

Rather than focusing on headlines or trends, each episode takes time to explore real experiences, practical prevention efforts, and evidence-informed perspectives that support families, educators, and professionals seeking reliable information.

Produced by Addicted.org

Hosted by Marcel Gemme

Marcel Gemme is a long-time prevention advocate and the founder of multiple educational initiatives focused on substance use awareness and recovery education. Through his work with Addicted.org, he has helped individuals and families access clear, trustworthy information during critical moments.

From Prevention to Recovery was created as a space for open, respectful video conversations that go deeper than surface-level explanations and highlight meaningful prevention efforts.

This podcast is part of Addicted.org’s educational outreach initiatives.

Latest Episodes

P2R Episode 8 | From Addict to Chief Officer — Rebecca Mitchell, Teen Challenge USA

Episode 8

P2R Episode 8 | From Addict to Chief Officer — Rebecca Mitchell, Teen Challenge USA

What does it look like to go from struggling with addiction to leading one of the largest recovery networks in the country? Rebecca Mitchell is the Chief Advancement Officer at Adult & Teen Challenge USA — and a graduate of the very program she now helps lead. Before stepping into her national role, she spent over a decade running women's centers and served as director of the Walter Hoving Home in Garrison, New York.

P2R Episode 7 | One Box, Susan & Joe Murphy on Naloxone Access and Overdose Response

Episode 7

P2R Episode 7 | One Box, Susan & Joe Murphy on Naloxone Access and Overdose Response

In this episode of From Prevention to Recovery, Marcel Gemme sits down with Dr. Susan Murphy, President of the West Virginia Drug Intervention Institute, and Joe Murphy, entrepreneur and inventor of the ONEbox — a tech-enabled emergency overdose response kit now deployed in all 50 states. Together, they share how a single lunch conversation sparked an invention that's now saving lives in bars, churches, college campuses, police vehicles, and music festivals across America.

P2R Episode 6 | Susan Chubbs: 9 Years Inside Rehab, Natural Health Recovery & Helping Canadians Find Treatment

Episode 6

P2R Episode 6 | Susan Chubbs: 9 Years Inside Rehab, Natural Health Recovery & Helping Canadians Find Treatment

Susan Chubbs spent 9 years working inside a residential rehab facility before transitioning into private consulting and online counseling. With over 33 years of personal recovery, she now helps Canadians navigate addiction treatment options and integrates natural health approaches into her work with individuals and families.

 P2R Episode 5 | Faith-Based Recovery: Pastor Carlos Rivera on Long-Term Treatment

Episode 5

P2R Episode 5 | Faith-Based Recovery: Pastor Carlos Rivera on Long-Term Treatment

In this powerful episode, Marcel Gemme sits down with Pastor Carlos Rivera, Executive Director of New Life For Adults and Youth in Richmond, Virginia. With over 38 years of experience in faith-based addiction recovery, Pastor Carlos shares his own journey from addiction to purpose and how his program has transformed over 25,000 lives since 1971.

P2R Episode 4 | From Jewelry Store to Fire Chief — Jan Rader on Saving Lives in Overdose Crisis

Episode 4

P2R Episode 4 | From Jewelry Store to Fire Chief — Jan Rader on Saving Lives in Overdose Crisis

Jan Rader went from working in a jewelry store to becoming West Virginia's first female fire chief — and one of the most recognized voices in America's fight against the opioid crisis. In this episode of From Prevention to Recovery with Marcel Gemme, Jan shares how a woman's cardiac arrest in the doorway of her store changed her life, why Huntington, West Virginia became known as the "Overdose Capital of America," and what it really takes to save lives when your fire department is responding to more overdose calls than fires. Named one of TIME Magazine's 100 Most Influential People in 2018 and featured in the Oscar-nominated Netflix documentary Heroin(e), Jan spent 27+ years with the Huntington Fire Department — eventually leading it as fire chief. With dual training as a nurse and paramedic, she brought a perspective no one else had and pioneered programs like the Quick Response Team that helped cut overdoses by 40% and overdose deaths by 50%. Now serving as Director of Huntington's Mayor's Council on Public Health and Drug Control Policy, Jan continues leading the fight with the same philosophy she's carried from day one: treat every person with dignity and respect, no matter what.

P2R Episode 3 | A Cuban-Born Dentist's Mission to Educate 100,000 Youth on Drug Prevention

Episode 3

P2R Episode 3 | A Cuban-Born Dentist's Mission to Educate 100,000 Youth on Drug Prevention

Join host Marcel Gemme as he interviews Dr. Bernard Fialkoff, a renowned periodontist and founding sponsor and president of the Foundation for a Drug-Free World of The Americas Chapter. Discover Dr. Fialkoff's inspiring journey from dental surgery to global drug prevention advocacy, and learn how his educational initiatives have impacted over 100,000 youth and families. This episode delves into the challenges and triumphs of spreading awareness about substance use prevention across diverse communities.

P2R Episode 2 | Fighting Nashville's Overdose Crisis: Lt. Mike Hotz on Saving Lives

Episode 2

P2R Episode 2 | Fighting Nashville's Overdose Crisis: Lt. Mike Hotz on Saving Lives

In this episode host Marcel Gemme interviews Mike Hotz, a key figure in Nashville's fight against the opioid crisis. Mike shares his journey from Army Infantry Sergeant to leading the Nashville Overdose Response Unit, highlighting the challenges and successes in reducing overdose fatalities. It covers harm reduction strategies, the impact of fentanyl, and the innovative One Box program, which has saved lives across Nashville. Mike emphasizes the importance of community partnerships and the need for increased access to treatment and naloxone distribution.

P2R Episode 1 | A Journey with Bobby Newman

Episode 1

P2R Episode 1 | A Journey with Bobby Newman

Join host Marcel Gemme as he talks with interventionist Bobby Newman about his journey from addiction to helping others. They explore the importance of family unity in interventions, the impact of modern drugs, and offer insights on recognizing addiction early. Bobby shares strategies for successful interventions and provides hope for families dealing with long-term substance abuse.