Who Answers
Who Answers
DRS helpline phone number
Who Answers?

Calls to the website’s main helpline are answered by Wert Inc., a call center that specializes in helping individuals and families across the United States find resources for substance use disorder.

Addicted.org and Wert Inc. do not own any rehab or addiction services. This means our helpline can provide completely independent and unbiased advice to help you find the rehab service most suitable for you or your loved one.

Please note that if you are calling from California, your call will be answered by Alli Intervention, an intervention service based in California. However, when calling the helpline, you are under no obligation to use any of their services.

Our helpline comes at no cost to the caller and offers complete confidentiality.

You can also browse our comprehensive list of addiction treatments by state by visiting our homepage. Don’t hesitate to reach out by calling our helpline or filling out our contact form if you need help finding the right rehab center or detox program. However, if you believe you have a medical emergency, you should immediately call 911.

For more information, visit our What Happens When You Call Our Helpline page.

HomeArticlesResources For Choosing a RehabChoosing the Right Rehab Center: Essential Questions to Ask Before Making Your Decision – Checklist

Choosing the Right Rehab Center: Essential Questions to Ask Before Making Your Decision – Checklist

Choosing the right rehab center is an important step in the recovery process. Not all treatment centers offer the same level of care, and asking the right questions can help you determine whether a facility is the right fit for you or your loved one.

This checklist will guide you through the main areas to consider, including cost, insurance, treatment structure, and aftercare.

Worksheet
Questions to Ask When Comparing Treatment Programs
Use this as a note-taking exercise. Ask the questions during calls, then write short answers in the lines provided.
Understanding Treatment Costs and Insurance Coverage
Why this matters: Clear cost details prevent surprises and help you compare programs based on what you can realistically afford.
Do you accept my insurance plan?
What portion of treatment costs will my insurance cover?
What are the total out-of-pocket expenses?
Do you offer financing or payment plans?
Are there any additional fees beyond the base cost?
What happens if I need to stay in treatment longer than originally planned?
Evaluating Program Structure and Treatment Approaches
Why this matters: Program structure determines what daily life looks like in care and whether the approach matches the level of support you need.
What types of programs do you offer (detox, inpatient, outpatient, sober living)?
How long is the typical treatment program?
What is the daily schedule like?
What kinds of therapies are included (individual counseling, group therapy, holistic treatments)?
Is family involvement allowed or encouraged?
What is the staff-to-patient ratio?
Assessing Medical Services and Detoxification Support
Why this matters: Medical support can be the difference between a safe start and a difficult one, especially when withdrawal symptoms are severe.
Do you offer medical detox?
Are medications available for withdrawal management if needed?
Is medical staff available on-site 24/7?
How do you handle medical emergencies?
Do you conduct a full health evaluation before treatment begins?
Verifying Staff Credentials and Facility Experience
Why this matters: The quality and consistency of care often comes down to who is providing it and how experienced the team is with your situation.
What are the qualifications of the counselors and medical staff?
Do you have licensed addiction specialists on staff?
How long has the facility been in operation?
What is the experience level of the treatment team?
Planning for Continued Support After Rehab Completion
Why this matters: Recovery doesn’t end at discharge. Strong aftercare planning reduces relapse risk and supports long-term stability.
What kind of aftercare support is provided after completing treatment?
Do you offer outpatient programs for continued recovery?
Are there support groups or alumni programs for ongoing connection?
How do you help with relapse prevention planning?
Can I transition to a sober living home after treatment?
Understanding Facility Policies and Patient Expectations
Why this matters: Clear policies reduce stress during admission and help you avoid surprises that can affect communication, comfort, and compliance.
What are the rules regarding phone and internet access?
Are visitors allowed? If so, under what conditions?
What personal items are allowed and not allowed?
Is smoking or vaping permitted?
What happens if a patient violates the rules?
Researching Outcomes and Former Patient Experiences
Why this matters: Outcomes can be hard to measure, but asking the right questions reveals how a program defines success and supports people after discharge.
Do you track patient success rates?
Can you provide testimonials or references from past patients?
What steps do you take to ensure long-term success?
Making an Informed Decision
Why this matters: Once you’ve gathered answers, this final comparison helps you choose the option that fits the full picture, not just one factor.
Which facility best meets my medical, financial, and emotional needs?
Does this center have a philosophy and approach that aligns with my recovery goals?
Do I feel comfortable and confident in their ability to help me?

How do you help a family choose the right treatment? | P2R Podcast

Veteran interventionist Bobby Newman coaches families on treatment selection by prioritizing programs that establish a "new baseline" through long-term care addressing physical health, nutrition, mental stability, and substance-induced psychosis, comparing the controlled environment's necessity to having a personal trainer at the gym—external support that prevents falling back when facing difficult moments in early recovery.

Transcript

Marcel Gemme: How do you choose the right treatment for them or how do you help family with choosing a treatment?
Bobby Newman: Most people when they call and they’re looking for an intervention, you know my first question is do you have a treatment program picked out? And you know every once in a while they will, but most of the time they don’t, and so we will help them and we try to find something that’s going to be long-term and also going to help them with all aspects of the addiction.
And you know, this day and age, people experience mental health issues, mental instability, a form of psychosis, and they say, “Well, he had problems like that before”. Well, we don’t know what’s going on. I mean, now that the person’s been abusing drugs, there is a thing called substance-induced psychosis. So the drugs cause poor sleep, poor diet, not to mention the effects of the drugs themselves. And so the person is all out of whack.
So I want the person to work with a program that’s going to start to handle all aspects of it, not just one part and, you know, get the person a new baseline. And preferably long-term because, you know, the truth is it takes several weeks for everything, the body to even reset. I know I was in a program for almost four months and it took two months for me to even start thinking somewhat correctly. I would catch myself having these thoughts about, “I’m like, wait a minute, I’m in rehab.”
Marcel Gemme: Totally.
Bobby Newman: So it takes a minute for everything to reset. And so the longer, the better. It’s not gonna hurt the person to be, you know, the other thing is people should understand that if the person truly wants to stop using drugs or alcohol, it’s easier to do it in a controlled environment.
Marcel Gemme: Absolutely.
Bobby Newman: “Wait a minute, do you really want to get off drugs?” “Yeah, I do.” Well, okay. It’s easier, it’s like for me to really make gains at the gym, it’s easier for me to be in a class where other people are motivating me or have somebody that’s going to be pushing me, right? Or I’m going to hit that barrier, things are going to get little tough and then I’m going to fall back. So it’s always easier with support and being in the right environment. Long-term and dealing with people, and you know, also programs are going to focus on nutrition and, you know, get the basics in.
Marcel Gemme: Yeah. And you know, like if you know, like I don’t eat for five days, I don’t sleep for five days, I’m going to go psychotic, you know, like without even using drugs because this is why, you know, that that withdrawal part is so important. And then you see what’s thereafter, know. So absolutely, absolutely.

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