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Who Answers?

Calls to the website’s main helpline are answered by Wert Inc., a call center that specializes in helping individuals and families across the United States find resources for substance use disorder.

Addicted.org and Wert Inc. do not own any rehab or addiction services. This means our helpline can provide completely independent and unbiased advice to help you find the rehab service most suitable for you or your loved one.

Please note that if you are calling from California, your call will be answered by Alli Intervention, an intervention service based in California. However, when calling the helpline, you are under no obligation to use any of their services.

Our helpline comes at no cost to the caller and offers complete confidentiality.

You can also browse our comprehensive list of addiction treatments by state by visiting our homepage. Don’t hesitate to reach out by calling our helpline or filling out our contact form if you need help finding the right rehab center or detox program. However, if you believe you have a medical emergency, you should immediately call 911.

For more information, visit our What Happens When You Call Our Helpline page.

Home › Articles › Resources For Choosing a Rehab › Barriers To Accessing and Entering Rehabs

Barriers To Accessing and Entering Rehabs

The barriers to entering treatment for a substance use disorder can be complex and multifaceted. Most of the problems stem from the three main barriers individuals and families commonly face which are financial constraints, a lack of willingness to seek help, and the limited availability of treatment options. Below is a list of common obstacles individuals and families face and some practical solutions and standard practices to overcome these barriers.

Financial Barriers

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This is the most common barrier. The high cost of drug rehabilitation prevents countless individuals from accessing treatment immediately. The inability to pay for treatment can cause delays in admission, ultimately leading to the individual not receiving care. Knowing this, it is important to understand potential financial solutions so you can move as fast as possible.

Finances are one of the biggest barriers I see in the US. Insurance covers less and less for rehabs every year, and the cost can stop people before they even start. But I have watched many people work around it. The options are there, it just takes some time to explore them. If finances are an issue for you or your loved one, consider the following approaches:

Payment OptionDescription
Private InsuranceMost private insurance providers cover a variety of behavioral health treatments.
MedicaidExpanded Medicaid covers substance use treatment at participating treatment centers. Check with the center in advance to confirm coverage.
Employee Assistance Programs (EAPs)Some employers offer assistance programs that provide access to counseling and therapy.
Sliding-Scale FeesHealthcare professionals may offer a sliding fee scale, where the cost is based on your income.
Grants and ScholarshipsSome drug rehab programs, especially more extensive ones, may offer grants, scholarships, or charity care programs.
Payment PlansPrivate drug rehab programs may allow payments in multiple installments instead of requiring full upfront payment.
Medical LoansSome financial companies specialize in medical loans, and intake counselors can often provide guidance on this option.
Free and Low-Cost TreatmentNonprofit, state, and county-funded programs, as well as religious organizations and charities, may provide free or low-cost rehab services.
Friends or Family MembersIf you have a friend or family member who is financially able to help, consider asking for assistance. The worst they can say is no.

The best advice we can give you is to explore the options. It’s not easy, but countless individuals have made it work without the finances. There are solutions, but it may take some additional time.

Willingness to Seek Help

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Many people struggling with substance use disorders often present excuses for not seeking treatment. These excuses can stem from fear, denial, or practical concerns, but understanding and addressing these barriers with empathy and actionable solutions can make a significant difference. Below are common excuses and effective ways to respond.

Working through unwillingness takes time, and it usually does not happen in one conversation. I remember a mom who called me about her daughter. The daughter was using and not willing to come to treatment. I briefed the mom on how addiction works, on enabling, and on what happens when the person using does not feel any consequences from the people around them. She called back the next month with an update. I gave her more advice. The next month, more advice. After about six months of this, her daughter arrived at the center.

The reason it worked is the mom was receptive and we kept the same goal in front of her the whole time. Most unwillingness comes apart slowly. The people around the person have to change what they will and will not accept, until the easy path back to using is not there anymore. Parents need to hear that there is hope and that things can change, but it usually takes more than one conversation.


Availability of Treatment: Overcoming Waitlists and Limited Access

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Many individuals seeking help for substance use disorders face significant challenges related to the availability of treatment, particularly when encountering long waitlists or limited access to care. These barriers can discourage individuals from pursuing recovery, especially during the critical period when they are ready to take action. Below are common issues with treatment availability and practical solutions to address them.

Availability is a real problem, and a lot of it comes down to insurance restrictions. Medicaid has a rule that you cannot go out of state for treatment, even though getting out of the environment is one of the best things for recovery. Waitlists are the other piece. When demand is high, people can wait weeks for a bed at the exact moment they are finally ready. The answer is to get on more than one waitlist, use whatever is available in the meantime (a support group, an outpatient program, telehealth counseling), and keep the person engaged until something opens up. I have seen people lose readiness during a long wait, so the in-between time matters as much as the admission itself.

Important!

You can try the above to help someone overcome barriers and get better. But there is a point where the person cannot see how destructive he is to himself or to others, and a calm conversation with a good solution will not move him. At that point an intervention is what is needed, and do not hesitate to hire a professional interventionist.

I will say this from experience: even when the family is ready and the bed is booked, the people doing the intervention have to be prepared. I had a family who arranged everything. The plane ticket, the drive to the airport, all of it. On the way, the dad stopped at a red light and the son jumped out of the car and took off. He came back about a week later and made it to the center on the second attempt, but he could have been gone. Looking back, I should have spent more time training the parents on what could happen and what signs to watch for. Sometimes there is no second attempt. The person’s life depends on getting into treatment, so the people doing the intervention need to be ready for it.

Every barrier in this article has been worked through by someone, somewhere, in worse circumstances. The options are there. It takes time, and it takes the right people around the person, but people get to treatment.

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