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Who Answers
Who Answers
DRS helpline phone number
Who Answers?

Calls to the website’s main helpline are answered by Wert Inc., a call center that specializes in helping individuals and families across the United States find resources for substance use disorder.

Addicted.org and Wert Inc. do not own any rehab or addiction services. This means our helpline can provide completely independent and unbiased advice to help you find the rehab service most suitable for you or your loved one.

Please note that if you are calling from California, your call will be answered by Alli Intervention, an intervention service based in California. However, when calling the helpline, you are under no obligation to use any of their services.

Our helpline comes at no cost to the caller and offers complete confidentiality.

You can also browse our comprehensive list of addiction treatments by state by visiting our homepage. Don’t hesitate to reach out by calling our helpline or filling out our contact form if you need help finding the right rehab center or detox program. However, if you believe you have a medical emergency, you should immediately call 911.

For more information, visit our What Happens When You Call Our Helpline page.

What Happens When You Call Our Helpline

Last Updated: Thursday, 20 August 2026

When you call the number listed on our website, you get a real person. A rehab specialist listens to what’s happening with you and takes the time to help you make the right selection. You don’t have to call the number listed on Addicted.org to use our website and find treatment.

We recognize that people who are looking for treatment are in a crisis. Finding rehab can be overwhelming and confusing if someone hasn’t been through the process before. We take whatever we can off your shoulders by asking the right questions and getting your needed answers. This is your decision, but we can help you get there.

The person who answers your call will be calm, caring, and knowledgeable about addiction and treatment. They will want to know about your history, but the call is 100% confidential and protected by law. You aren’t committed to making any decision and are free to ask questions and gain more knowledge if you don’t feel ready yet.

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Selecting a Drug Treatment Provider

If you don’t want to call the number listed on our site, you’re welcome to use our site’s directory to help you find treatment. There are many different ways to search through our directory to find exactly what you want. For instance, if you have a language barrier or need financial assistance, you can search by language or payment type. We also feature listings by insurance provider, location, and program type. These features allow for easy access in an unmatched way in the industry.

Finding the right program is vital. Selecting something because it seems the easiest or fastest is a deadly trap. Try looking for what makes you uncomfortable. This way, your addiction can’t manipulate you into choosing what will ultimately give you a way out. We often suggest choosing a location far from home or a method of treatment you haven’t tried before. These simple factors can differentiate between someone completing treatment successfully and another relapse.

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